Service & contact
Frequently Asked Questions
RETURNS & REFUNDS
Simply put: no, you don’t. After requesting your return you will receive instructions from us regarding the best way to return your order.
If an item is faulty, please contact our consumer service team. In some cases the fault can be rectified with a replacement part and you won’t have to return the product. Fill in the contact form to report your fault. Please provide as many details as possible regarding the fault (photos or videos are a great help), so that we can resolve your claim as quickly as possible.
Unfortunately, it is not possible to exchange an item directly. To receive the item you would like, you can place a new order and return the other one to us free of charge. If the product is faulty, that’s a different story. In that case, please contact us using the contact form.
Once we’ve received your return shipment, the amount has to be refunded within two weeks. You’ll receive an email as soon as we have received your return shipment. Then you can calculate approximately when the amount should be returned to your account. Please note: the amount will be refunded to the credit card or bank account that was used to pay the original order.
Brabantia offers a legal warranty of 2, 5 or 10 years on all items. This depends on the product. If a purchased product falls short of what you could reasonably expect of it, please contact our consumer service team. We’ll see what we can do for you. Tip: keep your proof of purchase to be entitled to warranty.
PRODUCT & STOCK
What information do you need? Have you already seen the detailed description, pictures and features and benefits on the product details page? We try to give you as much useful information as we can give about our products. But if you miss something, please ask our consumer service. They’ll try their best to answer all of your questions.
Looking for your product manual? If available, the manual can be found on the product details page. Search for your product on brabantia.com, visit the product details page and scroll down. At the end of the page you’ll find the heading ‘Manual’ with a download link for the manual you’re looking for. If your product manual isn’t available, please ask our consumer service.
The squeaky sound can easily be solved by lubricating the metal spring in the hinge with penetrating oil, or Teflon spray. A drop of olive oil even might be sufficient.
Clean the clasp of your Touch Bin lid with hot, soapy water. After cleaning the clasp, lubricate the clasp with silicone spray, penetrating oil (e.g. WD40) or Teflon spray. If this doesn’t solve the problem, please use our contact form and our support team will get back you shortly
It’s best to clean your brushed steel products with a micro-fibre cloth and a rvs cleaner. Olive oil (just a drop) on a dry cloth removes marks easily. Please note: never use chlorine, chlorinated, aggressive or abrasive cleaning products.
There are a few things to keep in mind for the maintenance of the wooden products:
- never put them in the dishwasher or microwave
- never soak or immerse in water, just wipe them clean with wet cloth
- drastic temperature change will deform your wooden product
- store wooden products in a dry place and prevent contact from direct sunshine or heat
The Brabantia kitchen knives can rust if the chromium oxide layer on your knife is damaged. The chromium oxide layer recovers itself. But when the damaged parts come into contact with water before they had time to recover, rust may occur. Damages may occur due to: frequent use, detergents, cleaning products, juices and acids.
Herewith we would love to share the four main tips with you:
- wash your knives immediately after use and dry them straightaway
- make sure your knives don’t come into contact with iron or silver while they’re in the dishwasher
- make sure your wet knife does not get in contact with a stainless steel worktop, sink or other steel stuff
- sharpen your blade frequently
Rust on your knife? Rub it off with a soft polishing cloth and a special cleaning product for stainless steel. Or put a drop of vinegar on a soft sponge and rub the stains.
Please use the contact form below for any further questions, returns, faulty items and exchanges.